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How to create a win win for you and your customers!
The customer may not always be right but you can at least make
sure you have done everything you can!
1) Greet the customer. Walk in customers expect to be
greeted. If you are passing by greet them. Ask them if
they have any questions.
2) Sometimes you might have two customers walk in and you
might be on the phone talking to a client with two other lines
ringing. Put the calls on hold and acknowledge the people
walking in. Telling them you will be right will them will make
a difference.
3) Do not take anything personal. You are interacting
with people everyday. It will happen that you might have a bad
day or a customer might have a bad day. Best thing to do is
find a solution.
4) Huge myth that "its our policy and I am sorry we
can not do anything for you". Policies are guidelines.
How can you use this policy to help the customer?
5) What is it worth to you and your company? If you
argue with a person about a policy or a return and the item is only
$1.00 then you have just wasted everyone's time. Choose your
battles wisely.
6) If you do go out of your way for a customer, make sure
it is clear that this is a special occasion, or one time thing.
It will make them feel that you are doing everything you can to
provide the best customer service.
7) Do not go back on your word. If you can make a
decision but already told the customer you cannot then follow
through. If they insist on you changing then seek a manager to
get that approval. Even if you do not actually talk to a
manager.
8) Be consistent. If you do something for one customer
do it for another.
9) Smile when you are the phone.
10) Keep in mind you job is to grow the business.
If you make to many people mad then you will lose business.
Satisfy
difficult customers Visit Now!
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